Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Payment Information: When you subscribe to a paid plan or purchase top-ups, we collect billing details such as credit card information and billing address. Payment processing is handled by third-party payment processors; we do not store full credit card numbers on our servers.
• Organization and Team Data: If you create or join an organization, we collect organization names, team names, workspace configurations, and member roles.
• Content and Files: We collect content you create, upload, or share through the Service, including chat messages, files, documents, and knowledge base entries.
• Communications: If you contact us for support or feedback, we collect the contents of those communications.

1.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with the Service, including features used, actions taken, timestamps, and session duration.
• Device and Connection Information: We collect your IP address, browser type, operating system, device identifiers, and referring URLs.
• Cookies and Similar Technologies: We use cookies, local storage, and similar technologies to maintain sessions, remember preferences, and analyze usage patterns.

1.3 Information from Third-Party Integrations

When you connect third-party tools and services through our integrations, we may receive data from those services as necessary to provide the requested functionality. The data collected depends on the specific integration and the permissions you grant.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service, including AI model access, agents, tasks, and knowledge base features.
• Process transactions and manage your subscription.
• Enforce access controls, usage limits, and organizational policies.
• Send you transactional communications (e.g., receipts, account notifications, security alerts).
• Send you marketing communications, where permitted by law and subject to your preferences.
• Monitor and analyze trends, usage, and performance of the Service.
• Detect, prevent, and address fraud, abuse, and technical issues.
• Comply with legal obligations.

3. AI-Specific Data Practices

3.1 AI Model Interactions

When you use AI models through the Service (including LLM, image, video, audio, and music generation), your inputs (prompts) and the resulting outputs are processed to deliver the requested functionality.

3.2 Knowledge Base and RAG

Content you add to your knowledge base is stored and indexed to enable retrieval-augmented generation (RAG) and other AI-powered features within your workspaces.

3.3 Model Training

We do not use your content, prompts, or AI outputs to train our own AI models without your explicit consent. Third-party AI model providers may have their own data practices, which are governed by their respective privacy policies.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processing, hosting, analytics, and customer support. These providers are bound by contractual obligations to protect your data.
• Third-Party AI Providers: When you use AI models, your inputs are sent to the respective model providers to generate outputs. We select providers with appropriate data protection practices.
• Within Your Organization: If you are part of an organization on Synti, organization administrators may have access to usage data and content within the organization's workspaces, as defined by the organization's access control settings.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: When you explicitly authorize us to share your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

Content stored in organizational workspaces may be retained according to the organization's policies and is subject to the organization administrator's control.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit (TLS) and at rest, access controls, and regular security assessments.

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to legal exceptions.
• Portability: Request a portable copy of your data in a structured, commonly used format.
• Objection: Object to certain processing of your personal information.
• Restriction: Request that we restrict processing of your personal information.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise these rights, contact us at privacy@synti.co. We will respond to your request within 30 days.

8. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

We use the following types of cookies:

• Essential Cookies: Required for the Service to function (e.g., authentication, session management).
• Analytics Cookies: Help us understand how users interact with the Service.
• Preference Cookies: Remember your settings and preferences.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. When we transfer data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at privacy@synti.co.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: privacy@synti.co
• Website: synti.co